Terms of Service

 Last Updated: August 20, 2025

By booking services with myReliaCare (“Company,” “we,” “our”), you (“Client”) agree to the following Terms of Service. These terms are designed to ensure clarity, protect your pets and property, and outline mutual responsibilities.

1. Scope of Services

myReliaCare provides professional pet care services, including drop-in visits, dog walking, poop scooping, baths, in-home boarding, medication administration, companionship, and pet transport. We also provide home care services such as house cleaning, light organization, and sanitation using pet-safe products. 

Customized services may be arranged on request. 

All services are performed with the safety, comfort, and well-being of pets as our highest priority.

2. Client Duties and Responsibilities

Clients are responsible for providing complete and accurate information regarding their pets, including medical history, current health conditions, vaccination records, medications, allergies, and behavioral concerns such as aggression, anxiety, or special needs.

Clients must disclose any property hazards such as faulty gates, loose flooring, broken locks, unsafe wiring, pest infestations, or fragile finishes. Clients must provide safe access to their home, including working keys, gate codes, alarm details, or access devices, and must ensure these remain functional. Valuables, firearms, and fragile items should be secured or removed prior to services.

Clients are required to provide accurate veterinary information and at least one emergency contact. Clients must also supply sufficient food and necessary medications for their pets. For cleaning services, clients may provide preferred cleaning products; if not, myReliaCare will use its own pet-safe supplies.

3. Payments and Cancellations

Payment is due by the evening before the first scheduled service unless otherwise arranged.

Cancellations for drop-in visits, walks, scooping, or cleaning must be made at least twenty-four hours in advance to receive a refund or credit. Boarding services must be canceled at least forty-eight hours before the scheduled drop-off. Shorter notice may result in partial or no refund.

Refunds or credits for unused package services are provided at myReliaCare’s discretion. Recurring services require at least seven days’ notice for cancellation. 

Clients are permitted one late cancellation within twenty-four hours of service without penalty; subsequent late cancellations will result in a charge equal to thirty percent of the scheduled fee. 

If a provider cannot access the property due to client error, the visit will be considered a no-show and charged in full.

If myReliaCare must cancel a service, clients will receive a full refund or credit. Emergency cancellations, including those resulting from hospitalization or natural disasters, will be handled individually and fairly.

4. Emergencies

An emergency is defined as any situation involving illness, injury, escape, ingestion of toxins, severe stress, or environmental hazards. myReliaCare staff may administer basic first aid, transport pets for veterinary care, and authorize treatment if the client cannot be reached.

All veterinary bills, medications, hospitalization, and transport costs remain the sole responsibility of the client. myReliaCare is not liable for outcomes resulting from veterinary care, natural causes, or unforeseeable accidents. If harm occurs due to gross negligence or intentional misconduct by myReliaCare staff, the Company accepts responsibility.

5. Pet Care Services

Drop-In Visits. During drop-in visits, myReliaCare may provide feeding, fresh water, potty breaks, walks, playtime, litter or cage cleaning, medication administration, light household tasks, and photo updates. myReliaCare is not responsible for accidents or injuries that occur outside scheduled visit times.

Dog Walking. Clients must provide safe and properly fitting collars or harnesses. Walk length may be modified due to weather, fatigue, or safety concerns. myReliaCare is not liable for environmental exposures such as ticks, hot pavement, allergens, or wildlife encounters.

Poop Scooping. Waste removal will be completed in designated areas accessible to staff. myReliaCare is not responsible for damages to landscaping or for hazards that make yard access unsafe.

Dog Baths. Baths include shampoo, rinse, drying, brushing, and ear or eye wipes. They do not include full grooming services. myReliaCare is not liable for allergic reactions, skin conditions, or matting-related issues.

Boarding. Boarding is limited to dogs under forty pounds who are non-aggressive and fully vaccinated. Pets will share space with resident pets, and clients accept the inherent risks of illness or play-related injury. myReliaCare provides a variety of toys, pet beds, blankets, and comfort items to ensure a positive stay. Clients are required only to provide their pet’s food and medications. Bringing additional toys, blankets, or comfort items from home is optional. myReliaCare is not responsible for lost or damaged belongings. The Company is not liable for illness, escape, or death resulting from stress, pre-existing conditions, or natural causes.

Pet Transport. Pets are transported in crates, carriers, or secured with harnesses or seatbelts. myReliaCare is not responsible for illness, stress, or injury that occurs during transport except in cases of gross negligence. All emergency or veterinary expenses remain the responsibility of the client.

6. Cleaning and Home Care

myReliaCare offers vacuuming, mopping, dusting, sanitizing, bathroom and kitchen cleaning, and light organization. Services do not include pest removal, mold remediation, or hazardous waste disposal. 

Clients must inform myReliaCare of fragile finishes or specialty surfaces such as marble, hardwood, or antique fixtures.

myReliaCare uses pet-safe cleaning products unless a client requests otherwise. The Company is not responsible for results caused by client-supplied products. 

myReliaCare is not liable for pre-existing damage, fragile items, normal wear and tear, or permanent stains. Work may be refused if conditions are unsafe or unsanitary. 

Service complaints must be reported within twenty-four hours of completion.

7. Property Access and Security

myReliaCare secures all keys, codes, and access devices in a safe manner and labels them without direct identifiers. The Company is not responsible for malfunctions in locks, alarms, or gates. Liability for lost keys is limited to $250. ReliaCare is not liable for burglary or theft not directly caused by its staff.

8. Termination of Services

myReliaCare may immediately terminate services if a pet displays aggressive or unsafe behavior, if property conditions are hazardous or unsanitary, if access to the property is not possible, if the client provides false or misleading information, or if payment obligations are not met. Services may also be discontinued for repeated late cancellations.

Clients may terminate services by providing notice according to the cancellation policies described in Section 3. Refunds or credits will be issued at myReliaCare’s discretion in accordance with those policies.

9. Liability and Indemnification

Clients accept the ordinary risks of pet ownership and home care. myReliaCare is not liable for illness, injury, escape, or death resulting from natural causes, pre-existing conditions, or events outside our control. The Company is also not responsible for property damage caused by pets.

myReliaCare accepts responsibility for harm resulting from gross negligence or intentional misconduct by staff. Clients agree to indemnify and hold harmless myReliaCare, its owners, employees, and contractors from claims, damages, or expenses, except where caused by gross negligence or misconduct by myReliaCare.

10. Third-Party Access

Clients must disclose if others such as roommates, family, or contractors will access the property during service. myReliaCare is not responsible for issues or damages caused by third parties. Service may be refused if unexpected individuals are present.

11. Photos and Social Media

Unless a client opts out in writing, myReliaCare may take photos or videos of pets during services for client updates and promotional purposes. No images will ever include identifying details of the home or address.

12. Cameras and Monitoring

Visible home cameras in common areas are permitted. Hidden cameras or cameras in private spaces such as bathrooms or bedrooms used for overnight stays must be disclosed and may result in refusal of service. myReliaCare may use body cameras during visits and dash cameras during pet transport for transparency and safety.

13. Scheduling and Rates

All services must be scheduled in advance and are subject to availability. Additional fees may apply for extended travel distances or specialized care. A $5 surcharge applies to visits outside standard hours. 

A 15% holiday surcharge applies on Thanksgiving Day, Christmas Eve, Christmas Day, and New Year’s Eve. 

Rates are subject to change with notice, but confirmed bookings will always be honored. 

Last-minute requests may be accommodated with additional charges.

14. Governing Law

These Terms of Service are governed by the laws of the Commonwealth of Kentucky. Any disputes must be resolved in Boone County, Kentucky.

15. Privacy Notice

myReliaCare collects and safeguards client and pet information only as necessary to provide services. This may include names, addresses, phone numbers, emails, emergency and veterinary contacts, property access details, payment information, and pet health and behavior information.

Information is used solely to deliver services, ensure safety, coordinate with contractors, and handle emergencies. All information is stored in secure, password-protected systems such as scheduling software. 

Physical keys and codes are stored securely and never labeled with identifiable client details.

Information may be shared with contractors who assist in providing services, veterinarians or emergency contacts in urgent situations, and payment processors to complete transactions. Information will never be sold or rented.

Information is retained only as long as necessary to provide services, comply with tax or legal obligations, or resolve disputes. Clients may request corrections to their information at any time. Upon termination of services, clients may request deletion of their records subject to reasonable legal and recordkeeping requirements.

Photos or videos taken for client updates or marketing will never include client addresses or personal identifiers. Clients may opt out of promotional use at any time.

myReliaCare is committed to confidentiality and to using all information responsibly and respectfully.

16. Acknowledgment

By booking services with myReliaCare, clients confirm they have read, understood, and agreed to these Terms of Service.

17. Contact Us

If you have any questions about these Terms of Service, our policies, or our services, please contact us directly:
📧 Email: info@myreliacare.com
📞 Phone: 502-541-5278
🌐 Website: myreliacare.com

We are always happy to answer questions, clarify policies, and make sure you feel confident and comfortable with the care we provide.